Frequently Asked Questions

General

When

Town Office
Monday to Friday
8:00 a.m. to 4:30 p.m.

Public Services Office
Summer Hours (May 1 – Aug. 31)
Monday to Friday
7:00 a.m. to 3:00 p.m.

Winter Hours (Sept. 1 – Apr. 30)
Monday to Friday
8:00 a.m. to 4:00 p.m.

We are closed on Statutory Holidays.

 

How

To apply for a position on one of the Town Boards or Commissions complete the application form and submit it to the Town Office (#1 – 3rd Street NE) to the attention of Manager of Legislative and Land Services.  Your application will be considered by Redcliff Town Council.  To view more information about each Board or Commission and any vacancies please see Boards and Commissions.

 

I

You should first contact the appropriate department where they will make all effort to address your concerns or questions. Further action beyond a particular department can be directed to the Municipal Manager and ultimately to Council if appropriate.

Council

Can

Yes.  Councils and council committees must conduct their meetings in public unless a matter to be discussed falls under an exception to disclosure as detailed in legislation.  Redcliff Council promotes and encourages citizens to attend meetings.  Agendas are posted on the website so that people can see in advance what items will be discussed at upcoming meetings.

Can

Yes.  If you wish to make a presentation to Council, written submissions must be received by the Manager of Legislative and Land Services by 1:00 p.m. on the Thursday immediately preceding the date on which the regular Council meeting is to be held for which the agenda is prepared.  Written submissions must be typewritten or legibly written by hand, be signed by the correct name of the writer, contain the full mailing address of the writer and indicate if the writer wishes to address Council on the matter or to answer questions.  Such appearance before Council shall be limited to five (5) minutes unless the council by majority vote of those present, agrees to extend the time.

When

Town Council meetings are held the 2nd and 4th Mondays of the month with the exception of July, August and December.  In July and August, Council meetings are held on the third Monday of the Month.  In December, Council meetings are held the 2nd Monday of the Month.  In the event a Council meeting falls on a statutory holiday, the Council meeting would be held on the Tuesday.  Council meetings begin at 7:00 p.m.

Council meetings are held in the Council Chambers at the Town Office (#1 – 3 Street NE).

Can

Yes.  The Municipal Government Act details the rules applicable to all legally binding petitions to a Council and the Minister under the Act.  Informal petitions can also be made to Council.  For more information on petitions visit our Legislative and Land Services Department page.

 

Taxes

What

The Town of Redcliff provides residents and resident businesses with Water, Sanitary Sewer and Garbage service.  Electric and Natural Gas utility services are provided by the City of Medicine Hat.

What

Please sign on to utilities at the Town of Redcliff Office two to three days before you take responsibility for a property’s utilities.  When you come to the Office to sign on utilities remember to bring identification.  If you are not the owner of the property where you are signing on the utilities you will also require a deposit of $100.00.

When

You should expect your tax notice in the mail each year in late May, supplemental tax notices are mailed by December 31st and should arrive in early January.  Utility bills are sent every second month, and should be expected in the third week of January, March, May, July, September and November. For those wishing to receive their utility bills by email please fill out the registration form. General receivables statements and invoices are sent out during the second week of each month.

**If you are concerned you have not received your bill please contact the Town Office at 403-548-3618 to avoid any penalties for late payments.

How

The following methods of payment are available:
At the Town Office (1 – 3 Street NE) Monday to Friday 8:00am – 4:30pm
Drop Box (24 hours a day) to the right of the front door of the Town Office
Telebanking or Internet banking
By mail to PO Box 40, Redcliff, Alberta, T0J 2P0
Please make any cheques payable to the Town of Redcliff
Please remember to allow enough time for posted items to meet penalty dates.

What

The property tax year runs from January 1st to December 31st and taxes are due on the final business day of June each year.

What

Prior to filling a written complaint, you are encouraged to contact the Town of Redcliff Assessor’s Office (Benchmark Assessment Consultants, Inc.).  The Assessor will be pleased to review the assessment with you.  If the Assessor determines that an error has been made, your assessment will be revised.

Please contact the Assessment & Taxation Department at:
Phone: 403-548-3618
Fax: 403-548-6623
Benchmark Assessment Consultants Inc.
Assessor, Town of Redcliff
#4 – 320 W. T. HILL BLVD
Lethbridge, AB T1J 4W9
1-800-633-9012

If the above doesn’t provide the clarification you are looking for, an assessment complaint may be filed with the Assessment Review Broad.  Additional information on this process and fee can be found in Assessment & Taxes.

Can

Although the Town of Redcliff doesn’t have a TIPP (Tax Instalment Payment Plan) program residents are encouraged to use the automated payment features of their telephone or internet banking as an alternative.  The Town of Redcliff will also accept post-dated cheques to allow residents to spread the payment of taxes over the year.
**Please remember when using these features for taxes that taxes must be paid in full by the last business day of June to avoid any penalty.

 

Bylaw

 

My

Contact the Town Office at 403-548-3618 or the Medicine Hat SPCA and report that your dog or cat has gone missing.  Your pet may have been located and is in the pound.

I

Contact the Town Office at 403-548-9246 and speak with the Bylaw Enforcement Officer.

Cat Traps may be loaned to any person for a period lasting until Friday of the week in which the trap was borrowed. The trap must be returned by the borrower to the Public Services Department before 3:00 p.m. on the Friday of the week in which the trap was borrowed.

The Bylaw Enforcement Officer may charge the person borrowing the trap up to $20.00 for any damage to the trap while being loaned, reasonable wear and tear excepted.

The Bylaw Enforcement Officer shall not lend out a trap when the temperature is below -5 degrees Celsius at the time of lending the trap.

Do

Yes, every person who resides within the municipal boundaries of the Town of Redcliff and is the owner of a dog three (3) months and older is required to get a dog license.

For more detailed information please refer to the Town of Redcliff Bylaws.

Do

No, cats are not required to be licensed in the Town of Redcliff.  However, there are regulations pertaining to cats.

For more detailed information please refer to the Town of Redcliff Bylaws.

Does

Yes.  For more detailed information please refer to the Town of Redcliff Bylaws.

 

Community

How

A variety of recreation classes and FCSS programs are offered for youth and adults.  More details can be found by clicking Recreation, FCSS or simply by contacting the Community Services Department.

What

The hours of operation for the playground will primarily be Victoria Day weekend to Labor Day Weekend (weather permitting) between the hours of 11:00 a.m to 8:00 p.m.  If there is an outside temperature of less than 19 degrees Celsius the water park will not be operating.

When

The Redcliff Rec-Tangle is typically open from October to the end of March.  Please refer to the Public Skating Schedule for times.

Are

Yes. Redcliff’s campground is located off Broadway Ave. next to the Ball Diamonds. With a total of 48 units, electricity, centrally located water, sewage disposal, and showers/washrooms our campground provides a great place to stop in for a visit while enjoying everything else our Town and Region has to offer.  No reservations are required and the rates for tent sites are $20 per night and $25 per night for a camper, trailer, or recreational vehicle (maximum 14 night stay).

 

Public

What

If there is a sewer smell in your basement, but your sewer appears to be fine and not backing up, the most common fault is the water in the basement floor drain “P” trap that has evaporated and is allowing the sewer smell to enter your home. Simply add 4 to 5 litres of water directly into the floor drain.

Alternatively, if you notice a smell in the winter months, check your roof vent to make sure it is not plugged with snow or ice. Once the vent is cleared the smell should dissipate.

Is

Yes your water is safe to drink. The water that leaves the Town of Redcliff Water Treatment Plant meets or exceeds all conditions of the “Guidelines for Canadian Drinking Water Quality” standards. The Town of Redcliff frequently tests the water for quality and follows all provincial guidelines to ensure the water is safe. Should there be a non-compliance issue, water treatment plant staff are required to report the incident immediately to the public health authority.

Why

The Town of Redcliff uses surface water supply from the South Saskatchewan River as the source of drinking water for the community. The Town has a micro filtration treatment facility that meets all of the current drinking water standards regulated by the Province.

Where

To report a problem with your road or sidewalk, please contact Public Services at (403) 548-9253.

How


Each streetlight has a tag on it with a number. If problems arise with the streetlights or the lights are out, make note of the Tag #(s). Contact the City of Medicine Hat Electric Department to report the problem along with the tag #(s)

What

The Public Services Department is responsible for the winter road maintenance. Their goal is to provide a level of service that will prevent or reduce accident or injury to residents, to reduce the economic losses to the community, and to facilitate the response to emergencies by Police, Fire, and Ambulance services.

Winter road maintenance activities include application of sand or sand/salt combinations and when driving conditions deteriorate; the plowing and removal of snow to selected roadways. The primary goal during any snowstorm is to keep primary and collector streets open and safe for the motoring public. Priority is given to Emergency Routes, School Zones and the Downtown Commercial Area.

For more detailed information please refer to the Town of Redcliff Sanding and Snow Clearing on our Policies page.

What

If you are experiencing a back up in your service line, you may obtain a plumbing snake from the Public Services Dept. during regular business hours at 403-548-9253. Alternately, you may contact a plumber or drain cleaning contractor to clear the blockage.

If you suspect a blockage in the main line in the street, you should contact the Public Services Department at 403-548-9253 during regular business hours or the Town of Redcliff After Hours Emergency Number at 403-502-8836.

For more detailed information please refer to the Town of Redcliff Sanitary Sewer Blockage policy on our Policies page.

 

Development

When

Typically development involves construction or modification of a building or structure, but it can also include demolition, excavation or a change in use; be it a new use or change in intensity of the existing use.  In most cases a Development Permit is required prior to the start of development; however there are some exceptions where a permit may not be required.   If you have any questions whether the scope of work you are going to do is considered development and whether it requires a permit, please stop by the office or contact the Planning and Development Department at 403-548-3618.

Information is also available in the Land Use Bylaw on our Bylaws page.

You may apply for a Development Permit at the Town Office.  With each application for development, a completed Development Permit Application form is required along with the supporting information and fee.  Additional information and forms are available by going to the Development portion of our website.

How

The Town of Redcliff does not issue Building Permits; however development within the Town is required to meet all provincial and federal standards.  A Building Permit can be obtained through contacting an accredited agency who has been authorized by Alberta Municipal Affairs to issue such permits. List of Accredited Agencies.

 

Engineering

Can

It is recommended that you do not modify the grading or drainage patterns on your property. However, if you decide to alter the grading/drainage, you may be leaving yourself exposed to private civil action from a neighbouring property owner that may be affected and/or have experienced property damage as a result of any modifications you may have made to your property.

This is typically a private matter between homeowners. The Town has no jurisdiction over grading or drainage matters on private property unless the property is currently under subdivision control and a grading certificate has not been issued for the property in question.

Who

Contact the Town’s Engineering Services department for major municipal projects related to roads, water, storm water and sanitary. For minor maintenance works, contact the Town’s Public Services department.

Where

Please refer to section 5 in the , and sections 9 & 12 in the .

 

Fire

What

The Town of Redcliff department is a volunteer department that provides primary fire and emergency medical services to the Town.  The department has a volunteer staff of approximately 21 active members managed by a part-time Chief.

How

The Town of Redcliff from time to time seeks volunteers to fill roster spots due to changes or growth experienced by the Town.  Normally, active recruitments are posted in local papers or on the Town’s website however, we encourage anyone who might be interested to come to the Town office to fill out an application at any time which would be considered during recruitment initiatives.  Basic requirements include being a resident of Redcliff, at least 18 years of age, and to be physically fit.  For more information about being a volunteer firefighter, including compensation, contact the Chief at redfiredept@redcliff.ca.

I

The Town of Redcliff has a Burning Bylaw (1347/2003) that details this information.

What

The Town of Redcliff has a Fireworks Bylaw (1375/2003) that authorizes the control of fireworks within the Town.  The Bylaw states that no person shall ignite fireworks unless they have obtained a fireworks ignition permit and is qualified as a fireworks supervisor under the Government of Canada Natural Resources.  The Fire Chief may, upon written application in a prescribed form, issue a fireworks ignition permit and, in doing so, may impose any terms, conditions or restrictions that he may consider necessary in order to ensure the safety of the citizens of the Town.